Class Policies & Guidelines
Please review the following before attending your first class. If you feel you or your dog are the exceptions to any of the following PLEASE tell us! The following policies and procedures have been designed to keep our classes enjoyable for everyone.
Payment secures your space in the class. There are no refunds after the first day of the class session. If you cancel 72 hours before your class is scheduled to start you will receive 100% refund. Refunds less than 72 hours notice will be based on if your space can be filled from the wait list. Fees and registration are due before the first class of the new session. Class dates could move out if there are not enough registered at that time. People already registered will be notified. See the Registration page for available classes.
Instructors reserve the right to excuse any dog/handler team which may be a danger to themselves or others, is not in control, seems ill or injured, or is disruptive to the class. Family members are welcome to visit classes.
Children must be supervised by an adult other than the dogs handler who takes full responsibility for them. Children should be warned not to pet any dogs without permission. Jr. Handlers (children training dogs): Please Contact Us prior to registering, to get approval unless signing up for a class specific to children training dogs. Adults must be in attendance at all times.
- Dogs need to be kept quiet when they are not working.
- Dogs must be kept leashed at all times before and after class.
- No dogs enrolled in a foundations/beginners course can be on the equipment before class starts.
- Dogs should be healthy and up to date on vaccinations per your vet's recommendations. Do not bring sick dogs to the facility.
Don't feed your dog within 4 hours of class. Many dogs work harder and are better focused when hungry. You may choose to skip a meal on class day.
Please potty your dog when you arrive, even if they went just before you left home.
Wear comfortable and casual clothing as class can be physically demanding. Classes require comfortable flat shoes. NO SPIKE SHOES OR HEELS on the mats. The matting is a foam anti-fatigue flooring and can be easily damaged with improper shoes. NO FIRM GRIP SPRAY is to be used anywhere in the facility. It leaves a residue that takes harsh chemicals to clean off floors and matting.
Class attendance is your responsiblity. If you are going to miss class please notify us. We encourage students to attend another class of similar skills and topic, if available, within 1 month of the original session. No refunds or make-up classes are given, but we do encourage you to train your dog!
DROP IN CLASSES
You are welcome to attend additional classes that you are not currently enrolled in for a drop in fee. Instructor approval is required to confirm that the level of instruction is appropriate and that space is available.
NO REFUNDS FOR: Dog aggression, schedule conflicts, illness or injury